by Amber McCue | Apr 18, 2013 | Business Planning, Client Love, Life Goals
Nice. It is the kind of thing you might say when…. The cashier at Old Navy gives you 10% off even though you don't have the coupon. Yeah! The Southwest flight attendant serenades you before take off and gives you a good laugh. Yes, I did just...
by Amber McCue | Apr 9, 2013 | Business Planning, Client Experience, Client Love, Goal Setting, Life Goals, Make More Work Less, Start My Business, Time Management
I flew home to visit family last week and experienced some unusually pleasant customer service from the airline that is striving to “Keep Climbing.” An airline that I had once previously had a very negative experience with — they wrongly accused my 7...